Terms & Conditions

Please read our terms carefully before booking or using our travel and transportation services.

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By booking or using Ammar Travels services, you acknowledge that you have read and agreed to these Terms & Conditions.

1. Our Services

Ammar Travels provides reliable transportation and travel-related services for individuals, families, groups and organizations.

  • Local Auto & Car Rides
  • Airport Pickup & Drop
  • Railway Station Pickup & Drop
  • Hospital Pickup & Drop
  • School Trip Transportation
  • City Tour & Sightseeing
  • Sharing Taxi Services
  • Acting Driver Services
  • Customized Travel Services

2. Booking & Confirmation

Customers can make bookings through WhatsApp, phone calls or other booking methods provided by Ammar Travels.

  • A booking is confirmed only after confirmation from Ammar Travels.
  • Customers must provide accurate pickup, destination, date and time details.
  • Driver and vehicle details may be shared after confirmation.
  • Vehicle availability is subject to the schedule and operational availability.

3. Fares & Payments

Applicable fares will be communicated before booking confirmation wherever possible.

  • Cash payments
  • UPI payments
  • Online payments

Toll charges, parking charges, entry fees, permits and other applicable charges may be payable separately by the customer.

4. Cancellation Policy

Customers may cancel their booking through WhatsApp or by contacting Ammar Travels.

Cancellation Notice

Customers are requested to cancel their booking at least 2 hours before the scheduled pickup time.

Cancellation charges or refund eligibility, if applicable, may depend on the booking type and cancellation time.

5. Pickup & Waiting Time

Customers are requested to be ready at the agreed pickup location and time.

Delays caused by the customer may result in additional waiting charges where applicable.

Ammar Travels will make reasonable efforts to arrive on time. Traffic, weather, road conditions and unforeseen circumstances may cause delays.

6. Passenger Safety & Conduct

Customers are expected to maintain safe and respectful behaviour throughout the journey.

  • Follow safety instructions.
  • Wear seat belts where provided.
  • Do not interfere with the driver.
  • Do not engage in abusive or threatening behaviour.
  • Do not carry unlawful items.
  • Do not damage or misuse the vehicle.

7. Luggage & Personal Belongings

Customers are responsible for their personal belongings and luggage during the journey.

Customers are advised to check the vehicle carefully before leaving.

Oversized or excessive luggage is subject to available vehicle space.

8. Changes to Booking

Any changes to pickup time, pickup location, destination, vehicle type or passenger count should be communicated as early as possible.

Changes are subject to availability and may result in additional charges.

9. Delays & Unavoidable Circumstances

Ammar Travels will make reasonable efforts to provide services as scheduled. However, delays may occur due to circumstances beyond our reasonable control.

  • Traffic congestion
  • Road closures
  • Severe weather
  • Vehicle breakdown
  • Accidents
  • Government restrictions
  • Public disturbances
  • Other unforeseen circumstances

10. Customer Information

Information provided during booking may be used for processing bookings, communicating with customers, providing driver details, customer support and maintaining booking records.

Customer information will be handled according to our Privacy Policy and applicable law.

11. Limitation of Liability

Ammar Travels will take reasonable care in providing its services. However, to the extent permitted by applicable law, Ammar Travels shall not be responsible for indirect or consequential losses caused by circumstances beyond its reasonable control.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

12. Right to Refuse Service

Ammar Travels may refuse or discontinue a service where there is a reasonable concern regarding safety, unlawful activity, abusive behaviour, vehicle capacity or violation of these terms.

13. Changes to These Terms

Ammar Travels may update these Terms & Conditions from time to time. Updated terms will be published on this website with the applicable effective date.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

15. Acceptance of Terms

By booking or using Ammar Travels services, the customer acknowledges that they have read, understood and agreed to these Terms & Conditions.

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HAVE QUESTIONS?

Contact Ammar Travels

For booking-related questions or clarification regarding these terms, please contact our team.

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Last Updated: September 2026